Skip to main content

Return & Exchange of Order Products

If you wish to return and exchange part or all of your order this can be done within fourteen (14) days from the day you receive your order.

  • Changes are accepted as long as the product is not worn and is in its original condition, as well as the packaging.
  • An exchange can be made with any product of equal or greater value than the purchased product.
  • To proceed with the exchange process, please contact us first by sending an e-mail to or call us on +302810330554.
  • The exchange of products has a cost of 7 € (for Greece), which is the shipping cost, that is charged to the customer.
  • The parcel should be sent back to us with ELTA courier Door-Door with which we cooperate, at the recipient’s expense.
  • In case you wish to send the parcel with a different company, you bear the entire shipping costs, otherwise we will not receive your parcel and it will be returned to you.

Our products are carefully packaged in order to reach the customer in good condition. Karati jewelry is not responsible for any product damage caused by the carrier. We sincerely apologize if you experienced any dissatisfaction with your purchase and received a defective product. Please contact us to proceed with repair or replacement.